Cyclone Alfred

Please follow the advice and heed all warnings from your local emergency services. Be aware of damaged power lines, bridges and buildings. Do not enter floodwaters or go sightseeing. If you have to evacuate, don’t return until advised it is safe to do so.

We're here to help

Weather events can cause serious damage to your property including Motor Vehicles, Home, Contents, or Commercial Property. Please see below information, including, storm readiness checklist, how to make a claim and list of important emergency contacts.


How to lodge a claim

For a seamless claims process, please share as much information as possible at time of lodgement, including:

  • Clear, detailed images of damaged item if safe to do so.
  • Details of date, time and location, when damage occurred.


URGENT CLAIMS

For urgent claims lodgement, including make-safe claims. Contact our claims team:

Austcover Claims: 07 3237 8666 or 1300 314 434

NON URGENT CLAIMS

For all Non-urgent claims, that involves damage or loss that does not pose an immediate risk to your safety, property integrity, or essential services. 

Please complete our online notification form below.


Important emergency contacts

Please see below list of emergency contacts for QLD:

Life threatening emergency
Triple Zero (000)

Weather updates
Weather warnings & updates - Bureau of Meteorology

Tropical Cyclone Forecast Track Map - BOM  

Electricity risks

Energex South East QLD) | Emergencies: 13 19 62 | Power outages 13 62 62

Ergon Energy (Regional QLD) | Emergencies: 13 16 70 | Power outages 13 22 96